On our websites we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you.
More detail about the personal information we collect is described below in the section called "Categories of Information We Collect." More information about the third parties with whom we may share your personal information is described below in the section called "Sharing Personal Information Collected on our Websites."
Categories of Information We Collect
- Making Reservations
When you make a reservation or purchase a vacation package we will request your name and address information along with other information to assist with your reservation and stay such as date of arrival/departure, member number, and room preferences.
- Requests for Information
When you request additional information related to our services or properties, we will request your name and contact information such as street address, phone number, and email address.
- Planning Meetings and Events
If you are interested in obtaining more information about meeting and event planning, we may request your name and contact information such as street address, phone number, and email address. We may request more information about your organization, such as organization name, budget for events, number of events you sponsor per year, date of event, number of guests, and number of guest rooms required.
- Contacting Us by Email with Questions or Comments
When you send us an email from our site, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you.
- Online Surveys
Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and email address.
Collection of Information Through Web Technologies
We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use "cookies" to (i) customize content specific to your interests, (ii) ensure that you do not see the same advertisement repeatedly. Our websites operated on our behalf are hosted and managed by other companies who may track and collect this information.
Sharing Personal Information Collected on our Websites
We may share personal information among the PT. Ocean Blue Pool Villa companies, owners and operators of our managed business. We may also share information with select third parties who offer goods or services we think may be of interest to you. From time to time we may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor some sweepstakes or contests on our site with other companies or we may provide prizes for sweepstakes and contests sponsored by other companies. If you enter one of these sweepstakes or contests, we may share your information with our co-sponsor or the third party sponsor. When you use a credit card to purchase goods or services, we may share your information with the credit card company. Use of shared information is subject to third parties' policies.
During the course of our business, we may also share aggregated demographic and statistical information that is not personally identifiable.
- Business Transfers
In the event that Ocean Blue Hotel Bali, or part of the PT. Ocean Blue Pool Villa, merges with or is acquired by another legal entity, the personal information collected by Ocean Blue Hotel Bali may be transferred to that other legal entity as an asset.
- Legal Requirements
The Ocean Blue Hotel Bali will disclose personally identifiable information without your permission when we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site).
Third Party Websites